Here is some good information when it comes on getting help from top tech support companies. They all usually follow a systematic pattern of support and it's good to know who you are talking to so that you don't get frustrated and get to the bottom of your problem immediately. This is my so called cheat sheet to get the right guy to fix your problem. Doesn't mean that your problem will be fix, but at least you know that you have someone with more experience getting the job done.
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